Scratch Help Center

Accessibility 5

• Can I help to translate Scratch?
• Can I help review Scratch translations?
• Why aren't the tutorial images available in my language in the offline editor?
• Can I help translate the Scratch Coding Cards?
• How do I change the language in Scratch?

Bugs, Glitches, and Suggestions 2

• How do I report a bug in Scratch?
• I have a suggestion for Scratch.

Learning & Support 3

• I need help making a project.
• My project code isn’t working, what do I do?
• What resources exist to help me teach/learn Scratch?

System Requirements 3

• Can I use Scratch on my phone or tablet?
• What operating systems and browsers are supported for Scratch?
• What are the system requirements for Scratch?

Project Discovery 2

• Can you feature my project or help me get more views?
• Why can't I see my project when I search for it?

Studios 4

• How do I remove my project from a studio?
• Why can't I create a studio?
• How do I leave a studio with a lot of curators?
• How do I restore a deleted studio?

About Scratch 10

• How does Scratch work?
• What is Scratch, and what can I do with it?
• Do you have a downloadable version of Scratch so I can create and view projects offline?
• How much does Scratch cost? Do I need a license?
• Who created Scratch?

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Scratch Community 3

• Which comments can I delete?
• How do I collaborate with another Scratcher to make a project?
• Why can’t I see a follow button?

General 17

• How can I save or export my project on ScratchJr?
• We use a shared device. Why do my projects disappear between sessions?
• Why doesn't ScratchJr recognize my Gmail or Google Drive app?
• My ScratchJr character was deleted.
• How can I clear all the characters I created in the ScratchJr app?

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Sounds & Music 1

• How do I cut a big sound into smaller pieces?

Saving, Loading and Restoring Projects 12

• Why can’t I save my project?
• Why can't I open my Scratch project in the Scratch app?
• How do I reduce or check my project's size?
• I accidentally emptied my Trash. Can you recover my project?
• Can I download a project on my iPhone, iPad, or other iOS device?

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Project Sharing & Remixing 8

• How can I embed a Scratch project on another website?
• Why can't I share projects on Scratch?
• How can I stop people from remixing my projects?
• Remixing: what is it and why can every project on Scratch be remixed?
• May I use / remix Scratch support materials, sprites, images, sounds or sample projects I’ve found on the website?

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Extensions & Modifications 10

• How do I make sure Scratch Link can communicate with Scratch?
• Why doesn't Scratch see my bluetooth device on Windows even when I have Scratch Link running?
• Do you support the LEGO WeDo 1.0?
• Can I see the Scratch codebases?
• Where can I find the source code for Scratch?

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Cloud Data 4

• Cloud variables: what are they, who can see them, and what should I do if I find inappropriate ones?
• Why can't I use projects with cloud variables?
• Is it possible to make multiplayer games with cloud variables?
• How can I make a cloud variable?

Sprites & Stage 2

• I need a sprite that I can't find in the Sprite Library.
• What file formats are accepted for images?

Blocks & Code Creation 1

• How come math with decimals gives me results with too many digits?

Account Deletion and Restoration 9

• I want my deleted account back. Can you restore it?
• How do I delete my account?
• My account is banned. What should I do?
• I've been hacked or my account has been hijacked. What should I do?
• I deleted my account but still see some of my projects. What can I do?

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Logging In/Out 5

• Why did I get signed out?
• What do I do if I can't log in with my password?
• Why do I become signed out immediately after signing in?
• I'm having trouble with the reCAPTCHA when logging in.
• Why did I get signed out when trying to read a comment?

Passwords 3

• I forgot my password or username. How can I reset it?
• I didn't change my password, but I received an email about a password change request. What should I do?
• How can I recover or delete my account if I don't know the email address and date of birth on the account?

Account Creation 4

• Is it okay for more than one person to share an account?
• Can I have more than one account?
• Can I reuse a username or take ownership of an “abandoned” Scratch account?
• I can't create an account with the username I want.

Account Settings 8

• How can I find out if my email address is confirmed?
• I never received a confirmation email. What should I do?
• How can I check whether my account has been confirmed?
• How do I change my email address?
• How do I transition from 'New Scratcher' to 'Scratcher'?

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Educator & School Resources 5

• Why does Scratch appear to be associated with a different site, which our content filter has blocked?
• What domains do I need to allow to access Scratch?
• Can you provide me with Scratch swag, such as posters, buttons, or stickers for my event?
• Can you sponsor my event?
• Is there an .msi or other way to install Scratch Desktop on many computers at once?

Teacher & Student Accounts 13

• How do I change my student's password?
• Can I transfer student accounts to a different class or teacher, or can I convert my student's account into a regular Scratch account?
• As a teacher, can I add existing Scratch accounts to my class?
• How do I delete my students' accounts?
• How do I reset my students' passwords?

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Banned and Blocked Accounts 2

• What happens when an account is blocked?
• How can I help my friend get unbanned?

Community Guidelines and Moderation 3

• Can I make a cloud chat room project?
• What information am I allowed to share on Scratch?
• I don't think my content should have been removed, how do I dispute it?

Copyrighted Materials 5

• Can I use images / sounds / media from the internet in my projects?
• Can I use screenshots of Scratch in a book or presentation?
• Can I include a description of Scratch in brochures or other materials?
• What do I do if I see someone using art without providing credit?
• I have questions about Scratch Cat!

EU Digital Services Act 2

• EU Digital Services Act Trusted Flaggers
• EU Digital Services Act (DSA) Single Point of Contact

Filter 2

• Why did my comment get blocked by the filter or muted?
• Why is my comment with https://uploads.scratch.mit.edu/ being blocked by the filter?

Law Enforcement Requests 1

• How can law enforcement, and others legally authorized to seek information, contact Scratch?

Reporting 6

• I found something inappropriate on Scratch. What should I do?
• How do I report a project, comment, studio, or profile?
• What do I do if I see someone being mean or disrespectful?
• What does the Scratch team do when something is reported or flagged?
• I accidentally reported a comment, project, profile, or studio. What should I do?

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Safety 6

• How can I stay safe on Scratch?
• What do you do with the gender, date of birth, and location information you collect?
• How do I limit the interactions my child has with other Scratchers?
• My friend's account was hacked!
• I am concerned about my privacy.

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