General Technical Help
If you encounter a bug or glitch in Scratch or the Scratch website, we recommend going to the Bugs & Glitches forum. This is where you can report any bu...
Thu, 25 Jun, 2020 at 2:27 PM
This happens when you open a comment that Scratch can't find in our database. This usually is because it has been deleted, but can sometimes occur for...
Wed, 6 May, 2020 at 10:01 AM
This is most likely happening because your project.json file for your project is larger than our file size limit of 5MB. The project.json is the file that ...
Wed, 6 May, 2020 at 10:01 AM
There are a few common reasons people get logged out when they don't expect it. 1. If you sign in on more than one computer you can sometimes becom...
Wed, 6 May, 2020 at 10:01 AM
Scratch Link runs a small server on your computer that Scratch in your web browser can communicate with using web sockets. Scratch in your browser can find ...
Fri, 25 Feb, 2022 at 4:43 PM
Sorry you're having trouble opening project files in Scratch Desktop. There is a known issue where double clicking on a Scratch Project from your oper...
Wed, 6 May, 2020 at 10:01 AM
Sometimes there is a conflict between Scratch and the way Windows automatically connects to a bluetooth device that your computer has connected to before. ...
Wed, 6 May, 2020 at 10:01 AM
Like many other large websites, we use a Content Delivery Network (CDN) to distribute Scratch around the world. While CDNs make Scratch faster and easier to...
Wed, 6 May, 2020 at 10:01 AM
In order for Scratch to be accessible, the following servers need to be allow listed (i.e., not blocked) by your network: If you can use wildcard domain...
Mon, 15 Jun, 2020 at 4:14 PM
Here's a breakdown of the various size limitations for what can be uploaded/saved on the Scratch website: There is no limit to the total project s...
Fri, 21 Aug, 2020 at 3:31 PM