General Technical Help

What information should I include when reporting a bug?
When you report a bug to us, please include the following information: A description of the bug Detailed steps for how to reproduce the issue you are ...
Wed, 6 May, 2020 at 10:01 AM
I have a question about an extension on ScratchX.org, who should I ask?
The extensions on ScratchX are not maintained by the Scratch Team. You may need to ask the creator of the extension. If you have a general question abou...
Wed, 6 May, 2020 at 10:01 AM
I accidentally emptied my Trash. Can you recover my project?
Unfortunately, if you empty your Trash, and later wish to recover a project, we are unable to help you recover it. Please don’t empty your Trash unless you’...
Wed, 6 May, 2020 at 10:01 AM
What operating systems and browsers are supported for Scratch?
The online version of Scratch should run on most browsers and operating systems.  That being said, the Scratch Team only maintains Scratch to ensure that it...
Fri, 21 Aug, 2020 at 3:32 PM
Can I change the default location where Scratch saves project files?
Scratch uses your browser's settings to determine where to save projects when you choose File > "Download to your computer." Most browsers...
Wed, 6 May, 2020 at 10:01 AM
I made a mistake or lost some of my work in my project. Can you recover a previous version of the project?
Unfortunately, we do not currently have a way to recover lost work or revert projects back to previous versions. One suggestion to try to avoid losing work ...
Wed, 6 May, 2020 at 10:01 AM
How does Scratch work?
If you are interested in how Scratch works you can look directly at the code.  It's organized into several open-source repositories which you can find ...
Wed, 6 May, 2020 at 10:01 AM
Why can’t I see a follow button?
We’ve found that sometimes ad blockers and other web browser extensions interact strangely with our site.  Try turning off browser extensions, especially a...
Wed, 6 May, 2020 at 10:44 AM
The Scratch 2.0 offline editor can't run on MacOS 10.15 (Catalina) and up
Adobe Air, a tool on which the Scratch 2.0 offline editor was built, does not work on any version of MacOS newer than version 10.15 (Catalina). This is out ...
Wed, 9 Mar, 2022 at 4:11 PM
Can't save from Scratch Desktop
It sometimes looks like you have not successfully saved a project from Scratch Desktop because when you try to open it the editor, it appears blank. This is...
Wed, 20 May, 2020 at 11:42 AM