Scratch Help Center

Account Deletion and Restoration 9

• I want my deleted account back. Can you restore it?
• How do I delete my account?
• My account is banned. What should I do?
• I've been hacked or my account has been hijacked. What should I do?
• I deleted my account but still see some of my projects. What can I do?

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Logging In/Out 5

• Why did I get signed out?
• What do I do if I can't log in with my password?
• Why do I become signed out immediately after signing in?
• I'm having trouble with the reCAPTCHA when logging in.
• Why did I get signed out when trying to read a comment?

Passwords 3

• I forgot my password or username. How can I reset it?
• I didn't change my password, but I received an email about a password change request. What should I do?
• How can I recover or delete my account if I don't know the email address and date of birth on the account?

Account Creation 4

• Is it okay for more than one person to share an account?
• Can I have more than one account?
• Can I reuse a username or take ownership of an “abandoned” Scratch account?
• I can't create an account with the username I want.

Account Settings 8

• How can I find out if my email address is confirmed?
• I never received a confirmation email. What should I do?
• How can I check whether my account has been confirmed?
• How do I change my email address?
• How do I transition from 'New Scratcher' to 'Scratcher'?

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