I don't think my content should have been removed, how do I dispute it?

You may lodge a complaint against our decision restricting your content or your account in following situations:

• If we removed information you posted to Scratch, disabled access to it, or restricted its visibility and you believe that this information does not constitute illegal content or was compatible with our Community Guidelines and/or Terms of Use.

• If your account has been suspended or terminated, and you believe that your conduct does not warrant the measure taken.

The information you provide and your explanation of why you consider that the provided information is not illegal or does not violate our Community Guidelines and/or Terms of Use will be carefully evaluated, so please fill out your complaint thoughtfully and completely. You will be notified of our decision concerning your complaint regardless of the outcome. 

To lodge a complaint, write an email to DSAContent@scratch.org. In order for us to be able to process your complaint please be sure to include the following information:

• Scratch username

• Email address associated with your Scratch account 

• Date when the content/information was posted 

• URL of the page where the content/information was posted

• Text of, or description of, the content/information that was removed

• Explanation of why you consider this was not illegal content or a violation of the Community Guidelines and Terms of Use, as appropriate

• If the content/information you are disputing is an image, attach the image file to your message

Please include information that is sufficiently precise and adequately substantiated. We may not be able to identify the disputed content or fully review your complaint if it is incomplete. You may only request a review of a decision concerning restriction of your own content/information or account. If you are disputing multiple decisions, please submit separate emails for each item. 

The complaint is free of charge.