Scratch Help Center

U.S. Standard Shipping: 5–10 business days. International Shipping: 7–21 business days (varies by product, distributor, and region).

Once your order ships, you’ll receive a tracking link via email. If you haven’t received tracking within 7 business days, contact us here or reach out to sh...

Yes! We ship to most countries. Import duties or customs fees are the responsibility of the recipient.

Contact us here within 7 days here or reach out to shop@scratch.org with your order number and photos (if applicable). We’ll help resolve the issue.

Orders are processed quickly, so cancellations may not be possible. Contact us here ASAP or reach out at shop@scratch.org and we’ll do our best to assist.