Scratch Help Center

We accept returns within 30 days of receiving your item. Products must be unused, in original packaging, and accompanied by proof of purchase. Start your re...

Contact us here or reach out to shop@scratch.org with your order number.. Once your return is approved, we’ll send instructions and a return shipping label....

Approved refunds are processed within 10 business days. Your bank or card provider may take a bit longer to post the refund.

We don’t offer direct exchanges. Instead, return the original item and place a new order for the item you want.

Yes. We do not accept returns on sale items, gift cards, custom or personalized products, or perishable goods.